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humor Leaders

Jennifer Aaker and Naomi Bagdonas

There’s a mistaken belief in today’s working world that leaders need to be serious all the time to be taken seriously. The research tells a different story. Based on the course they teach at Stanford’s Graduate School of Business, behavioral scientist Jennifer Aaker and corporate strategist Naomi Bagdonas delve into the surprising power of humor:…

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When Is Humor Helpful?

An analysis of inpatients’ and outpatients’ comments that employed artificial intelligence and natural language processing found that humor can be an effective communications device. It can help convey that the caregiver empathizes, is compassionate, is trying to be helpful, is attentive, and is pleasant. However, if humor is used in a flippant or sarcastic fashion,…